Main GalileoTerminal menu
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The main GalileoTerminal menu is located at the right side of the standard header.
If the narrower version is in place, links are gathered and available through this button
Deeplink to Exchange service of Travel Cloud Pro platform. If the user clicks on Exchange item, the actual reservation opened in GalileoTerminal is then retrieved and displayed on the www.travelcloudpro.com website ready for ticket related actions. See the manual of the Exchange service here.
There is an interface to Travelport ViewTrip™ application directing the GalileoTerminal user to Travelport ViewTrip™ website, if the user clicks on the ViewTrip item in the main menu. The actual reservation opened in GalileoTerminal is then retrieved and displayed on the Travelport ViewTrip™ website.
If the GalileoTerminal user wants to provide passengers with an itinerary, then the Itinerary item in the main menu should be used. The itinerary can be copied into a file, printed out or sent to the passenger’s mailbox. Itinerary and ET information can be also sent to the passenger’s mobile phone via an SMS text message.
Clicking on the Itinerary item can lead to three different situations:
If there is no actual reservation retrieved in the terminal window and there has never been any ticket issued from this GalileoTerminal account, then a search form followed by a blank page is displayed.
If there is no actual reservation retrieved in the terminal window but there was a ticket issued from this GalileoTerminal account, the itinerary is built from the record stored during the last ticket issuance.
If there is an actual reservation retrieved in the terminal window, the itinerary is built based on the actual data retrieved from the host online.
There is always a note explaining for which reservation and from which source the itinerary was built.
Below is a description of the controls from the top of the itinerary page:
Record locator: - every reservation available for the agency’s PCC can be retrieved and an itinerary can be built
Find - initiates itinerary retrieval based on the given record locator
Format: - the desired format of the itinerary (HTML or TEXT)
Choose your language: - the desired language of the itinerary
Hide dates in the past - controls if flown segments should be shown on the itinerary
Email: - email address where the itinerary is to be sent to and the format of the email; the passenger’s email address is retrieved from the PNR Email element (EMAIL ADDRESS EXISTS) automatically
Send - sends itinerary to the entered email address
Itinerary for passenger - controls which passenger is show on the itinerary
Options - further options for the appearance of the itinerary at a unique site
Comment - a free HTML-formatted text can be added to the itinerary;
the position of the comment in the itinerary can be either between the logo and the body, or between the body and the footer;
there is an intuitive HTML WYSIWYG editor available to help the agent to add a desired content in a desired design
Print - sends the itinerary to a local printer
Print charge form - this button is available when a credit card has been used to pay for the given reservation
SMS - a new site is displayed with pre-filled SMSes with itinerary and ET information
Where:
Client number is the passenger’s phone number to which the SMS is going to be sent. The client phone number is taken automatically from the reservation when it is entered into the Phone field in this format: “P.PRGM*42011223344”. If it’s not in the reservation, the agent has to type the number manually.
Sender name will be displayed as the sender of the SMS.
Itinerary box shows a pre-filled itinerary while ET for passenger shows pre-filled ET information for the specified passenger. ET information is not shown, if the ticket has not been issued for the given reservation yet.
The Send Itinerary or Send ET button generates the SMS message.
Both pre-filled messages can be modified manually. Please read the Send SMS from terminal window topic to learn how to generate an SMS directly from the terminal window.
For the back-office and accounting purposes, GalileoTerminal provides agencies with XML-structured records of all ticketed reservations. The records are created at the moment of the TKP transaction (parameterized TKP entries are also covered) and stored on GalileoTerminal servers. Tickets issued by the agency outside GalileoTerminal (via Galileo Desktop, Smartpoint, etc.) are processed during the nightly maintenance, and relevant GTIR records are created.
All records are available for the agency via a simple form under the GTIR item of the main menu.
GTIR can be retrieved for a unique reservation, by the Record Locator or by a list of reservations that can be used for selection of reservations for the download.
Auto-upload of the GTIR file
GTIR can be uploaded to the agency’s server automatically. Please see GTIR settings in the account preferences within the header controls described above.
More sophisticated and robotic methods can be used for GTIR downloads. Please contact us at support@galileoterminal.com directly for details you are interested in.
The GalileoTerminal eTracker module allows GalileoTerminal users to check the status of all coupons issued through GalileoTerminal within the agency’s PCC. If GTIRs are collected also for reservations issued outside GalileoTerminal, all tickets issued by the agency can be followed in GalileoTerminal eTracker.
In the search form, the user can set up the selection parameters. Once the request is processed, the results are displayed in a clear table. The status is updated on a regular basis as well as upon request by clicking on the ticket status. The status of all displayed coupons can be refreshed by clicking on the Refresh status of all coupons. You can also retrieve details and void a ticket by clicking on the ticket number and then the Void button. You can also initiate the refund from the page with the ticket detail. ET reports can be printed out or exported either in a CSV- or XML-formatted file.
GalileoTerminal eTracker is not available to all GalileoTerminal users by default. The module can be turned on for an agency upon request. Please address your interest to support@galileoterminal.com.
Ticket detail:
This item of the main menu is displayed only to GalileoTerminal users with Agency Administrator level of access.
This sub-item can be used for basic maintenance of GalileoTerminal profiles within the agency.
The Agency Administrator can display the list of all GalileoTerminal accounts defined under the particular agency by clicking on the Users item.
The details of the particular account are displayed when the blue pen in the Type of action column is clicked.
GalileoTerminal account details:
Some of the parameters are displayed for information only (Username, Signing Code, ClientID),while the others can be modified:
Email - the agent’s email associated with this account
Active account - to activate locked/frozen accounts
Verify - to verify if entered Sign-on code can be signed at entered ClientID
Language - the language of the GalileoTerminal front end
Pages in terminal - the number of pages stored in the terminal window (max. 12)
Report format - the format of the Sales Report file
Itinerary format - the default format of the itinerary
Consultant Name, Sender name, Sender email, Visible blocks - displayed on the itinerary
Availability lines – controls the number lines per flight availability offer
Modules
Emulate P-HMPR - to compile a Sales Report printer output when Galileo Print Manager is not available
eTracker - to control access to ticket coupon statuses in GT eTracker
INSMEA - an interface to MidEast Assistance International - insurance company
Value limit history - to enable user related credit balance movements to be shown in My profile - Value limit
You open the Value limit settings page by clicking the Value limit sub-item.
At this maintenance page, the Agency Admin can:
decide whether the credit should be given back if the ticket is refunded (using the check box at the top of the site)
define the currency used for the fare quote by the given office (this currency will be initially set up by the Country Admin)
set up the critical value of the credit for the GT Mail notification (GT will generate the GT Mail if credit is less than the specified critical value)
add the credit to the agency (the credit first has to be assigned as the default one and then it can be dedicated to the agent and/or the carrier)
assign a comment to every credit balance change
check the move of the credit balance in the History
assign and remove the credit to/from the given airline
assign and remove the credit to/from the given agent
A GalileoTerminal user with the Agent level of access can open the summary of the credit using the Value limit sub-item in the account preferences in the header controls. Please see the header controls section above.
The Agencies and Statistics sub-items of the Administration item of the main menu are displayed only to GalileoTerminal users with the Country Administrator level of access. These links can be used for basic maintenance of the agency’s set-up as well as for the view to the statistics. If you are a Country Administrator and you need more information, please study GalileoTerminal Admin Guide or contact us at support@galileoterminal.com.
